About Us
HostBarber, formerly known as ThinkBK and EvoNetworks aims to provide each of our clients with stable, feature-rich and low cost web hosting. We want our clients to enjoy what others have to pay the extra dollar for, each of our clients comes with a plethora of capabilities and features.
We like to inspire confidence in our clients, which is why we offer an industry first 100% uptime guarantee on every single hosting account. But that's not all! We backup our guarantee by offering professional, real time support through our support center.
This guarantee includes network uptime, server uptime, web server and service uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where HostBarber has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between clients’ location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by any natural or unnatural events that HostBarber cannot directly influence. HostBarber may temporarily deny or terminate service upon clients’ failure to pay their charges when due.
HostBarber will guarantee 100% network uptime and 100% network stability uptime. This, however, does not refer to problems stemming from:
- Server Hardware Breakdown
- User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down)
- Failures due to software that is not explicitly supported by HostBarber Consequently, if a hardware crash provoked by the customer happens, HostBarber has no responsibility for the resulting downtime.
Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to a hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.
Scheduled Downtime is any scheduled interruption of services
for the purpose of network upgrades, or replacement of any equipment in order to provide a better service for you. Scheduled downtime occurs during notified downtime periods, with as many warnings sent in advance as possible via e-mail or posted on our news section at a minimum 24-hour notice.
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